Welcome to Patient Advocacy
_edited.jpg)
.png)
Here, we prioritize your well-being and ensure that your needs are not only heard but also understood. The healthcare system is broken and difficult to navigate, especially when you are overwhelmed with a complicated diagnosis. We believe in a personalized approach to healthcare, where you are not just a number on a chart, but a unique individual with your own story and concerns.
Our team of dedicated healthcare professionals is committed to providing you with compassionate care and support. We will be by your side every step of the way, guiding you through the complexities of the medical system and helping empower you to make informed decisions about your health.
Whether you need assistance navigating through the healthcare system, finding the right specialists, or understanding your treatment options, we are here to lend a helping hand. We can take notes for you during doctor appointments and help with scheduling appointments, review your medications, organize your medical records, and research health information or questions that you have to keep you informed and empowered. If you or a loved one are admitted to the intensive care unit or hospital, we can assist you in providing real time chart reviews to help reduce medical errors and uphold accountability. We believe in empowering you with knowledge and giving you the tools to take control of your healthcare journey.
So, welcome to a place where you are seen, heard, and valued. Together, we can work towards a better healthcare experience for you and for all. Let's embark on this journey together and make a positive difference in your life.
We are here for you
You determine our level of involvement, from being there every step of the way to being someone you can talk to in the background.
1
Medical Record Organization
Having all your health information in one easily accessible place is crucial. It ensures that your healthcare providers have access to accurate and up-to-date information, allowing them to make informed decisions about your care. It is also important to have your healthcare directives in order. We can assist you in obtaining the necessary legal documentation to ensure that your wishes regarding your healthcare are respected and followed.By having these documents in place, you can have peace of mind knowing that your healthcare decisions will be honored, even if you are unable to communicate them yourself. We will work closely with you to ensure that your directives are properly documented and easily accessible when needed.
2
Medication Review
Medication review is critical to reducing errors and ensuring patient safety. Medication errors can have serious consequences for patients, and it is essential to have processes in place to prevent and detect these errors. Our professional advocates have training and experience as pharmacists and nurses. We work together to conduct thorough medication reviews for each patient. This includes reviewing the patient's medical history, current medications, allergies, and any potential drug interactions or contraindications. We also can research and inform you of alternative options to medications.During the medication review process, we verify the accuracy of medication orders, assess appropriateness of dosages, and identify any potential medication errors or discrepancies. We also ensure that you are informed about your medications and understand how to take them properly. By conducting regular medication reviews, we aim to minimize the occurrence of medication errors and improve patient outcomes. Our healthcare team is trained to identify and address any issues related to medication safety, and we continuously strive to improve our processes to ensure the highest level of patient care.
3
Doctor Appointment Notes
We can attend doctor visits with you either in person or via telemedicine. Our role will be to take notes for you, ensure that communication is clear, and treatment options are fully understood. We can help you navigate the next steps and scheduling of appointments that your doctor recommends. We can also help make sure that the pharmacy receives and fills your prescriptions and that any insurance issues are handled prior to your arrival at the pharmacy.
4
Find Providers and Specialists
Finding a physician or specialist can be overwhelming. When you find one, it might be impossible to get an appointment. We will work with you to research the options in your area and assist you in scheduling appointments.
5
Hospital Chart Review
There is so much that happens while you are admitted in a hospital. You might get labs back during a shift change. Your nurse might be distracted with a personal problem. Your doctor might be at the end of a long shift. We were there in our careers as pharmacists and nurses, overworked, stressed and tired. As advocates, we will be there by your side to make sure that you received the care you deserve. We will ensure that your labs are reviewed and care isn't delayed. We will review your medications and discuss treatment options that might not be offered to you by the staff. We will hold the staff accountable for your care. We will speak up for you so you can rest and heal.
6
Research Health Information and Treatment Options
When you are diagnosed with a new disease, you are sometimes rushed into a treatment plan that the provider is most familiar with, but that might not align with your values or preferences. We will research treatment options for you. We will also help you determine if alternative treatments are right for you by presenting you with the information you need to make an informed choice.
7
Medical Billing Review
When you become ill, the bills pile up. We are here to help you review your medical bills and determine that you have been charged correctly and the charges have been billed to your insurance correctly. We can also help you negotiate bills when possible.
Lee has been my sister's advocate now for almost 6 months.
She caught her from a near miss medication error on her chemotherapy. She helped her with care for her dogs & with outpatient appointments. She was thoughtful enough to send pictures to the hospital for her room. She has been compassionate beyond expectation. Furthermore, she is medically knowledgeable, speaks the language & does not hesitate in asking probing questions & getting the answers.
She is fierce & I'm comforted to know my sister has her on her side. My sister has improved, but full recovery isn't likely. Lee worked with her to establish realistic goals & celebrated each milestone. I am grateful for Lee's unfaltering advocacy. Even though she's 3,000 miles away, she is a present light for my sister every day.
Kim